#MEETING AGENDA SAMPLE PRO#
Pro Tips to Run Productive Support Meetings
#MEETING AGENDA SAMPLE FREE#
Here is your free customer service meeting agenda template So use the last 5 minutes of each meeting to review the different things that need to be done and who needs to do them. If you want to see tangible results from your meetings, it’s essential to follow up on all the things you’ve discussed and the action you want to take.ĭocumenting your next steps and assigning tasks and deadlines also helps keep your team accountable.
If it’s a calibration session, the tickets chosen in advance are reviewed by everyone and discussed together.Īnd if there are new knowledge base articles, you’ll just give your team time to go through them and file questions much like in the famous ‘ Amazon document meetings’. If you have a new feature release the team lead or someone from the product team simply makes a presentation about how it works. Now, how exactly you spend these 20 minutes, depends on the kind of topic you’re covering. These are topics that you want to discuss in-depth to make sure everyone is on the same page with new developments, changes, bugs, features, etc.įor your support team, the main topic might include things like: Great, we’re now at the actual meat of the meeting. You can even use this space to shout out teammates that deserve one so that your entire team can recognize their good work.
Once you’re done with a round of icebreakers that has everyone sufficiently warmed up, you can start jumping into the more ‘serious’ stuff.Ī good way to make this transition is by sharing company announcements, birthday wishes, new hire presentations, or things of that nature. And taking part in an activity that everyone enjoys is one such way to do just that! Announcements (5 minutes) Instead, you need to intentionally create the foundations for it to happen. Remember, healthy communication between your team doesn’t just happen by itself. What is one small and pesky task at home that you really want to get done this weekend?Ī simple online search of the phrase ‘ icebreaker questions’ will help you find more than enough topics to choose from.What’s on your desk that shouldn’t be there?.The icebreaker activity you use can be in the form of questions like: Not only does it ease the participants into the meeting but gives your team a chance to bond over ‘non-work-related’ things as well. Having a fun icebreaker activity to start off helps you take a step in this direction. The success of your team meetings ultimately depends on how well you’re able to encourage your support agents to open up and participate.
Having the meeting lead stream their favorite music, cat video or anything else light-hearted are some ways to get the ball rolling while all the participants gradually arrive. So, it makes sense to have a designated 5-minute buffer time that allows everyone to trickle in without missing anything important. Now, of course, punctuality is something that you should aspire to.īut internet issues, last-minute support tickets, and life, in general, can come in the way to affect the best of us. Whether it’s a physical space or a Zoom room, it’s unlikely that you’ll have every single participant ready to go at the time you’ve set. To help you do just that, we’ve outlined how you can plan every one of those 45 minutes. So it’s really important to make every single minute count. So without further ado, let’s jump right in!ĭownload the customizable template Customer Service Team Meeting AgendaĬustomer service team meetings might well be one of the few social interactions, not focused on solving a specific problem around customer interactions, your support agents have all week.
#MEETING AGENDA SAMPLE HOW TO#
Luckily, we’re not going to allow you to fall into that trap (or bathtub if you’re a cat).īecause by the end of this article you’ll know exactly how to get the most out of your weekly meetings with your very own 45-minute customer service team meeting agenda template.Īlong with our top tips to make these meetings as engaging and productive as possible. With participants dreading them as much as a cat does water.
However, all too often we see these meetings become boring, monotonous, and something which exists to purely tick a box. When done effectively, it can result in better decision-making and higher team chemistry. Customer service team meetings are a great platform to discuss changes, ideas, and challenges that affect your support team.
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